Our Privacy Promise
ClickSpeak is built with a local-first architecture. Your recordings, documents, and data stay on your device by default. We don't have access to your content unless you explicitly choose to share it with our optional cloud services.
Table of Contents
1Information We Collect
1.1 Information You Provide Directly
- Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
- Payment Information: If you purchase a license, payment is processed by our third-party payment processor (Stripe). We do not store your complete credit card information.
- Support Communications: When you contact us for support, we retain the communications for quality assurance and to improve our services.
- Feedback & Surveys: Any feedback, testimonials, or survey responses you voluntarily provide.
1.2 Information Collected Automatically
- Device Information: Operating system type, version, and unique device identifiers for license validation.
- Usage Analytics: Anonymous, aggregated usage statistics to help us understand how ClickSpeak is used and improve features.
- Crash Reports: If you opt-in, we may collect crash logs and diagnostic information to fix bugs.
- Log Data: Our servers automatically log IP addresses, browser types, and access times when you visit our website.
1.3 Information We Do NOT Collect
- Your screen recordings and captured content (stored locally on your device)
- Your SOP documents and workflows (stored locally on your device)
- Your exported files (PDF, Markdown, etc.)
- Any keystroke data or typing patterns
- Personal files or documents outside of ClickSpeak
2How We Use Your Information
We use the information we collect for the following purposes:
- License Management: To provide, activate, and manage your software license.
- Product Improvement: To analyze usage patterns and improve ClickSpeak's features and user experience.
- Customer Support: To respond to your inquiries and provide technical assistance.
- Communications: To send important updates, security alerts, and, if you opt-in, marketing communications.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Fraud Prevention: To detect and prevent fraudulent activities and license abuse.
3Data Storage & Security
3.1 Local-First Architecture
ClickSpeak is designed with privacy as a core principle. All your recordings, documents, and generated SOPs are stored locally on your device. We do not have access to this content.
3.2 Security Measures
We implement industry-standard security measures to protect the limited data we do collect:
- Encryption in transit (TLS 1.3) for all communications
- Encryption at rest for stored account data
- Regular security audits and penetration testing
- Access controls and authentication for our systems
- Secure development practices and code reviews
3.3 Data Location
Our servers are located in the United States and Europe. We use trusted cloud infrastructure providers that maintain SOC 2 Type II certification and comply with GDPR requirements.
4Third-Party Services
We work with trusted third-party service providers to operate our business:
Payment Processing
Stripe processes all payments. They are PCI DSS Level 1 certified. We only receive transaction confirmations and never store your full payment details.
Email Services
We use email service providers to send transactional and marketing emails (with your consent).
Analytics
We use privacy-focused analytics tools to understand website traffic. No personal data is shared.
Cloud Infrastructure
Our backend services run on secure, SOC 2 compliant cloud infrastructure.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6Your Rights (GDPR, CCPA)
Depending on your location, you may have the following rights regarding your personal data:
🔍 Right to Access
Request a copy of the personal data we hold about you.
✏️ Right to Rectification
Request correction of inaccurate personal data.
🗑️ Right to Erasure
Request deletion of your personal data ("right to be forgotten").
📦 Right to Portability
Request transfer of your data in a machine-readable format.
🚫 Right to Object
Object to processing of your personal data for certain purposes.
⏸️ Right to Restrict
Request restriction of processing of your personal data.
California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, please contact us at privacy@clickspeak.com. We will respond within 30 days.
7Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for 30 days after deletion request.
- Transaction Records: Retained for 7 years for tax and legal compliance.
- Support Communications: Retained for 2 years after resolution.
- Analytics Data: Aggregated and anonymized; retained indefinitely.
- Marketing Preferences: Retained until you unsubscribe or request deletion.
8Children's Privacy
ClickSpeak is not intended for use by children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@clickspeak.com.
9International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer personal data from the European Economic Area (EEA), UK, or Switzerland to other countries, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data Processing Agreements with our service providers
- Compliance with applicable data protection frameworks
10Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email (if you have an account)
- Post a prominent notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ClickSpeak Systems
For privacy inquiries, please use email.
For EU/UK residents, you also have the right to lodge a complaint with your local data protection authority.